Backflipt Analytics for Axway MFT/B2Bi

Empower business users with visibility into file transfers

Analytics App

The Backflipt Analytics app seamlessly integrates with Axway MFT/B2Bi solutions and event management systems like Axway Sentinel, offering comprehensive insights into partner file transfer activities. The powerful tool empowers both business users and administrators to craft personalized dashboards and reports tailored to their specific roles and needs. Additionally, it enables creation of notification rules, allowing users to monitor file transfer Service Level Agreements (SLAs) proactively. You can setup alerts to promptly address any missing file transfers, ensuring no disruptions in the data exchange process.

Target Users

  • Enterprises conducting high-volume file transfers with hundreds of external partners via MFT platforms
  • Business users responsible for overseeing partner file transfers
  • MFT administrators responsible for SLA monitoring
  • IT operations teams handling incident resolution using ITSM tools like ServiceNow

User Objectives

  • Monitor and ensure SLA compliance for partner file transfers
  • Retrieve and analyze specific file transfer details
  • Automate report generation and incident ticket creation
  • Build role-specific dashboards and alerts
  • Gain insights into sensitive or failed transfers across routes or partners

Value Proposition

  • Personalized, real-time dashboards and reports tailored to business processes
  • Proactive SLA breach detection with alerting and automated ticketing
  • Enhanced visibility and control over partner file transfer operations
  • Integration with enterprise systems like ServiceNow, Teams, Slack
  • Custom query and reporting tools designed for non-technical users

Features

  • File Transfer Insights: This feature provides users with a comprehensive view of file transfer details based on their roles. Users have the flexibility to generate custom queries, allowing them to retrieve specific types of file transfer information. These queries can encompass a range of parameters, including Partner/Client Name, File Name, File Transfer Direction, File Delivery/Reception Status, File Metadata, and Data Sensitivity Type. Furthermore, users have the option to designate any of their custom queries as the default for added convenience and efficiency.
  • Enhanced Reporting Capabilities: The enhanced Reports Feature within the analytics portal offers a robust set of pre-built reports, categorizing file transfer activities based on duration across all partners. Additionally, users can create customized file transfer summary reports tailored to specific partners and defined timeframes. The flexibility of scheduled reporting allows for automatic generation and email delivery to selected recipients at regular intervals. Users can also generate reports on-demand, ensuring immediate access to insights or easy sharing via email.
  • File Transfer SLA Notifications: Users have the capability to establish tailored rules for monitoring essential file transfer Service Level Agreements (SLAs) concerning specific partners. These rules encompass parameters such as partner names, file delivery schedules, file attributes including name and metadata, file sizes etc. Whenever a file delivery or reception deviates from the predefined SLA parameters, users are promptly notified through various channels, including email and messaging platforms like Teams or Slack. Furthermore, seamless integration with ticketing systems, such as ServiceNow, automates the creation of incident tickets whenever a file SLA breach occurs, ensuring swift and efficient issue resolution.
  • Custom Business Process Dashboards: Empowering users with the ability to craft personalized dashboards, this feature offers valuable insights into their business processes, leveraging file transfer data. Users can define their unique business processes using a wide array of parameters, including Partner Name, Routes, Source/Destinations, File Names/Metadata, and File Transfer Status. They can then choose from a variety of visualization types such as Line Graphs, Pie Charts, and Clustered Bars to represent their data. These tailored business process insights are displayed using the selected visualization method, precisely reflecting the configured parameters for a comprehensive understanding of operations.
  • Flexible Deployment: This solution allows deployment as a Docker container on any cloud provider or within an on-premise customer data center.