Backflipt Continuous Touch for Axway MFT/B2Bi

Ensure ongoing compliance through automated credential and certificate management

Continuous Touch App

The Backflipt Continuous Touch App integrates seamlessly with Axway MFT/B2Bi platforms to streamline partner account management—covering password rotations, certificate renewals, contact validation, and deactivation of inactive accounts. Partners are guided through these updates via automated email campaigns, enabling a fully self-service experience with minimal admin intervention. This eliminates manual overhead, reduces costs, and ensures compliance with enterprise security policies—without disrupting file transfers between business users and partners.

Target Users

  • Enterprises conducting high-volume file transfers with hundreds of external partners via MFT platforms
  • Business users responsible for overseeing partner file transfers without deep technical expertise
  • MFT administrators managing partner onboarding, credentials, and account lifecycles
  • IT operations teams handling approval workflows and maintaining audit trails through ITSM tools like ServiceNow

User Objectives

  • Maintain compliance with enterprise security policies through automated password rotations, certificate renewals, and contact validation
  • Prevent file transfer disruptions caused by expired or outdated partner credentials
  • Gain real-time visibility into the compliance status of all partner accounts
  • Seamlessly integrate with enterprise systems such as SSO and ITSM platforms like ServiceNow

Value Proposition

  • Proactively identifies expiring certificates, keys, and passwords, launching a secure, customizable self-service update flow for partner contacts
  • Prevents failed file transfers by ensuring credentials are always valid
  • Automates compliance with enterprise security policies for credential and certificate lifecycle management
  • Keeps partner contact information up to date with minimal admin effort
  • Enhances productivity by eliminating manual, error-prone processes
  • Reduces IT workload by enabling partners and clients to manage updates independently
  • Seamlessly integrates with SSO (e.g., Okta) for secure access and ServiceNow for centralized workflow tracking

Features

  • Automated Partner Recertification: Handles partner recertification independently, eliminating business line involvement.
  • Automatic Audit Reports: Generates comprehensive audit reports, saving substantial IT time.
  • Secure Deep Links Access: Utilizes secure deep links to interact with partners and their contacts, minimizing manual intervention and maximizing efficiency.
  • Customizable Recertification Campaigns: IT operations can set recertification frequency, customize reminder emails templates, and customize email notification sequence to enforce Recertification.
  • Reduced IT Helpdesk Load: Alleviates the IT help desk's workload by automatically processing updates and generating detailed reports for follow-up.
  • Self-service Approach: Sends secure links to registered contacts, enabling partners and clients to update their records independently.
  • Contact Management: Set a timeframe to verify partner contacts and update if needed.
  • Flexible Deployment: This solution allows deployment as a Docker container on any cloud provider or within an on-premise customer data center.