Workflows that help you gather customer journey thru the product gathered across different systems. A 360-degree view that can help you understand the customer experience to help retain, upsell and cross-sell.
Meantime to resolution MTTR
Workflows that will help the service teams to automatically reconcile, synchronize information upon an incident. Intelligent workflows that will provide pointers to successful prior resolutions on similar incidents
Customer driven product stack
Workflows that can gather support related information, with CRM data and present with related product line helping the product teams to include features and fixes for better customer retention and cross-sell opportunities.
Workflows that can help alert in time on incidents across product issues, billing issues or roadmap issues. Gather, co-relate data in real-time to notify. Customize workflows that fit your organization.