Customer Intelligence
Workflows that consolidate customer journey data from various systems provide a 360-degree view of the customer experience. This insight enables you to retain customers and identify opportunities for upselling and cross-selling.
Meantime to resolution MTTR
Workflows that help service teams automatically reconcile and synchronize information during an incident. Intelligent workflows provide insights and pointers to successful prior resolutions for similar incidents.
Customer driven product stack
Workflows that gather support-related information alongside CRM data and present it with the associated product line, helping product teams incorporate features and fixes to enhance customer retention and identify cross-sell opportunities.
Manage Churn
Workflows that provide timely alerts on incidents related to product issues, billing issues, or roadmap concerns. They gather and correlate data in real time to deliver notifications. Customize workflows to fit the specific needs of your organization.
